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Terms & Conditions

1. General

By using GGSG’s services, all users—tutors, students (tutees), and parents/guardians—agree to these Terms & Conditions. These terms take precedence over any others.

2. Platform Purpose

GGSG provides a contact for qualified tutors. Users can view tutor profiles, arrange sessions, and communicate via email (info@ggsg.online) in order to book sessions.

3. Data & Security

GGSG takes reasonable measures to keep user data secure but is not responsible for unauthorised access or false/misleading information submitted by users. Users must exercise their own judgment when engaging with others on the platform.

4. Service Role

Once the student has been connected to the tutor:

  • The tutor provides tuition directly to the student.

  • The student is responsible for paying GGSG prior to the lesson.

  • The tutor and tutee must go through GGSG for future lessons. Failure to do so will result in tutees and tutors no longer accessing GGSG.

  • GGSG offers a payment system for the students through the website.

Tutor Responsibilities

5. Tutor Standards

Tutors must:

  • Be employed by a reputable British Grammar School

  • Have valid qualifications/experience for subjects they teach.

  • Accurately maintain their profile and personal info.

  • Disclose any past or new criminal convictions (valid DBS).

  • Not be barred from working with children or vulnerable individuals.

6. Conduct & Liability

Tutors:

  • Must not be abusive or inappropriate on the platform.

  • Must not pre-arrange lessons with tutees without the GGSG’s permission.

  • Tutors must not charge extra for their time or services.

  • Are fully responsible for tax, NI, and legal obligations.

  • Must not complete a student’s coursework—proofreading only.

  • May not promote other tuition services via GGSG.

  • Must not misuse student information.

GGSG is not liable for disputes between tutors and students, however, all complaints must be emailed and discussed with GGSG.

7. Tutor Payments

  • Booking tutors must agree lesson times with the company.

  • GGSG is not responsible for earnings lost due to technical issues.

  • Tutors must only book sessions with students via the company; payments must be decided according to the website, and GGSG will collect commission as usual.

Tutee Duties

  • Under-18 tutees must have parent/guardian consent and supervision during lessons.

  • All communication before confirming lessons must be through the GGSG website only.

  • Tutees can’t use GGSG to promote their own tutoring business or act as agents.

  • No abusive or defamatory comments about tutors or tutees are allowed on the GGSG platform or elsewhere.

  • GGSG is not responsible for exam entries or outcomes.

  • Tutees must not ask tutors to complete coursework or assignments for them.

  • Booking confirmation times depend on how close to the lesson time the booking is made (12 hours or 2 hours before).

  • Cancellations less than 24 hours before may incur charges and tutor cancellation fees.

  • Cancellations must be made by contacting info@ggsg.online to avoid commission fees.

  • Complaints must be made within 24 hours after the lesson via phone or email.

  • Failed pre-payments will result in cancellation of lessons.

Liability & Indemnity

  • GGSG is not responsible for the accuracy of content or the behaviour of members/tutors.

  • GGSG is not liable for any loss, damage, or dissatisfaction with tutoring services or exam results.

  • Members agree to indemnify GGSG for breaches of terms.

  • GGSG doesn’t guarantee tutors meeting tutee needs.

Intellectual Property

  • All GGSG website content, code, and branding is owned by GGSG and cannot be reused without permission.

  • By submitting content, members grant GGSG a license to use and modify it.

Miscellaneous

  • Some online lessons are recorded and may be reviewed for quality or safeguarding.

  • GGSG may modify or suspend website access or remove content at its discretion.

  • GGSG cannot guarantee the site is virus-free or the accuracy of distance data.

  • GGSG will contact members by email or phone to organise sessions and may use data for analysis.

  • Privacy Policy is part of these terms and governs data handling.

  • English law and courts govern these terms.

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